Workforce Management (WFM)

Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP, IFS, Reflexis). There are many software vendors within this space. In addition, there are niche players who specialize in one or two areas of practice. Specifically, these areas may include:

• Payroll & Benefits.
• HR Administration
• Time & Attendance
• Career & Succession Planning
• Talent Management and/or Applicant Tracking
• Learning Management and/or Training Management
• Performance Management
• Forecasting and Scheduling

A Workforce Management solution can also refer to software that optimally plans and dispatches field service technicians and their properly stocked vehicles to a customer's location in a timely manner in order to deliver on their service commitments. Components include:

• Demand Management: Forecast work orders to help plan the number and skills of technicians that will be needed.
• Workforce Scheduler: Uses predefined rules to automatically optimize the schedule and use of resources (people, parts, vehicles)
• Workforce Dispatcher: Automatically assigns work orders within predefined zones to particular technicians
• Mobile Solutions - Mobility allow dispatchers and technicians to communicate in real time.